Refund policy
We want you to love your purchase. If you are not completely satisfied with your order, we’re here to help.
Return Period
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with original packaging and all accessories
- Include a valid order number or proof of purchase
Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been used, damaged, or altered
- Damage caused by improper use or handling
- Items marked as final sale or promotional items (if applicable)
- Consumable products such as filters, if opened or used
How to Request a Return
To initiate a return, please contact our customer support team with your order number and reason for return:
📧 Email: support@luninohome.com
Our team will respond within 1–2 business days with return instructions.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to appear in your account (depending on your bank or payment provider)
Shipping Costs
- If the return is due to a product defect or quality issue, we will cover the return shipping cost
- For all other returns, return shipping costs are the responsibility of the customer
Contact Us
If you have any questions about our return and refund policy, feel free to contact us at:
📧 support@luninohome.com